Refund & Replacement Policy

1. Strict No Monetary Refund Policy

BuyRC operates as an ecommerce reseller of remote-control products. Once an order has been placed and processed, it is covered by the replacement terms below rather than a monetary refund. Review these terms before completing payment.

2. 3-Day Replacement for Damaged or Defective Items

If your order arrives damaged, defective, or missing components upon delivery, you are eligible for a product replacement within 3 days of receiving the package.

• Reporting Window: You must inform our customer support team within 3 calendar days (72 hours) of delivery date via WhatsApp or email (hello@buyrc.in).
• Proof Required: Clear photos and an unboxing video showing the damaged package and product condition must be submitted.

3. Customer Product Return Requirement

To receive a replacement unit, the customer must send/ship the damaged or defective product back to our facility at their address. Once the returned item is received at our facility and verified by our technical team, a fresh replacement unit will be dispatched immediately.

Returned items must include all original accessories, controllers, batteries, manuals, and original box packaging.

4. Reseller Fulfillment & Delivery Timeline (10–12 Days)

As a specialized reseller sourcing authentic hobby-grade products directly from top international and domestic manufacturers, order processing, quality testing, and courier delivery typically take 10 to 12 business days across India. We appreciate your patience while we ensure your product meets quality standards.

5. Exclusions & Limitations

Replacements will not be issued for:

• Damage resulting from crashes, user collision, or outdoor misuse after initial testing.
• Water damage, electrical overload, or improper battery charging.
• Products returned without prior notification or beyond the 3-day replacement window.